This section provides answers to some of the most common questions about our services. It is designed to help you understand how we work, what supports we offer, and how to get started. If you cannot find the information you are looking for, Please contact us and we will be happy to assist you.
Who can access your services?
Our services are available to people with disability, including NDIS participants. We also work with families, carers, and support coordinators to ensure the right supports are in place.
Do you support NDIS participants?
Yes. We support NDIS self-managed, plan-managed, and NDIA-managed participants in line with the NDIS Practice Standards.
How do I get started?
You can get started by contacting us directly through our website, phone, or email. We will discuss your needs, explain our services, and guide you through the next steps.
Can I choose my support workers?
Yes. We respect your right to choice and control. Wherever possible, we work with you to match you with support workers who suit your preferences and needs.
Can I change or cancel my services?
Yes. We understand that needs can change. You can request changes or cancellations in line with your service agreement and notice periods.
How do you handle feedback and complaints?
We welcome feedback and take complaints seriously. Providing feedback or making a complaint will not affect your services. You can submit feedback through our website or contact us directly. You may also contact the NDIS Quality and Safeguards Commission at any time.
Can someone help me make a complaint?
Yes. You are welcome to have a support person, advocate, family member, or representative assist you at any stage.
Greater Health Disability Services 