Frequently Asked Questions (FAQ's)
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is an Australian Government program that provides funding and support to people with permanent and significant disabilities. The scheme helps participants access the services and supports they need to improve independence, participate in the community and achieve their personal goals.
Who can access NDIS supports?
To be eligible for the NDIS, a person must:
Be under 65 years of age when applying
Be an Australian citizen, permanent resident or hold a Protected Special Category Visa
Have a permanent and significant disability that impacts their ability to perform everyday activities
Eligibility is determined through an application and assessment process
What services does Greater Health Disability Services provide?
Greater Health Disability Services provides a range of supports designed to help participants live more independently and achieve their goals. Our services include:
Support Coordination
Assistance with Daily Living
Assistance with Social and Community Participation
Supported Independent Living (SIL)
Short-Term Accommodation (STA) / Respite Care
Transport Assistance
Improved Daily Living Skills
Psychosocial Recovery Coaching
All supports are delivered in line with NDIS guidelines and tailored to each participant’s individual needs.
How do I start services with Greater Health Disability Services?
To begin receiving support, you can contact our team directly through our website, phone or email. We will arrange an initial discussion to understand your needs, review your NDIS plan and determine how we can best support you. If appropriate, we will then create a service agreement outlining the supports to be delivered.
Can I choose my own support workers?
Yes. The NDIS promotes choice and control, meaning participants can choose the providers and support workers that best suit their needs and preferences. greaterhealthdisabilityservice@gmail.com Health Disability Services works with participants to match them with support workers who align with their goals, support needs and personality.
Can family members be involved in support planning?
Yes. With the participant’s consent, family members, carers and guardians can be involved in support planning and decision-making. We encourage collaboration to ensure supports are delivered in the best possible way.
What if I am not happy with a service?
Greater Health Disability Services is committed to providing high-quality supports. If you are unhappy with any aspect of our service, we encourage you to provide feedback or lodge a complaint. All feedback and complaints are taken seriously and handled in a confidential and respectful manner. Our goal is always to resolve concerns quickly and improve our services.
Can I change providers if I choose to?
Yes. NDIS participants have the right to change providers if they wish. If you decide to transition to or from Greater Health Disability Services, we will work with you to ensure a smooth and respectful transition.
How do I contact Greater Health Disability Services?
You can contact our team by:
Phone – 0414 344 615
Email – info@ghds.com.au
Website contact form
- Website Live Chat / Call – With assistance available 24/7
Our team will be happy to answer your questions and help you access the support you need.