Privacy Policy

Greater Health Disability Services is committed to protecting the privacy and confidentiality of the personal information we collect and handle. This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with Australian privacy laws and our obligations as a provider delivering supports under the National Disability Insurance Scheme (NDIS). This policy complies with the Privacy Act 1988 (Australia) and the Australian Privacy Principles.

1. What Personal Information We Collect

We may collect personal information that is reasonably necessary for us to provide disability support services and operate our organisation. This may include:

 

  • Full name

  • Contact details (address, phone number, email)

  • Date of birth

  • NDIS participant details (NDIS number and plan information)

  • Emergency contact details

  • Health or disability-related information relevant to support services

  • Service agreements and support documentation

  • Payment and billing information

  • Employment information (for staff and job applicants)

  • Website usage information (cookies, IP addresses)

We only collect sensitive information where it is necessary to provide safe and appropriate services.

2. How We Collect Personal Information

We may collect personal information in several ways, including:

 

  • Directly from participants, families or carers

  • Through service agreements or referral forms

  • During support planning or service delivery

  • Through job applications and recruitment processes

  • Through our website contact forms

  • From authorised third parties such as healthcare providers, support coordinators, or government agencies (with consent where required)

3. Why We Collect Personal Information

We collect personal information in order to:

 

  • Deliver NDIS supports and services

  • Develop and implement participant support plans

  • Communicate with participants, families and representatives

  • Manage service agreements and billing

  • Meet our obligations under the NDIS

  • Improve the quality and safety of our services

  • Recruit and manage staff

  • Comply with legal and regulatory requirements

As an NDIS provider, we must also comply with requirements of the NDIS Quality and Safeguards Commission and the National Disability Insurance Agency.

4. Disclosure of Personal Information

We may disclose personal information where necessary to provide services or where required by law.

This may include sharing information with:

 

  • NDIS participants and their authorised representatives

  • Support coordinators or plan managers

  • Healthcare professionals and allied health providers

  • Government agencies and regulators

  • The NDIS Quality and Safeguards Commission

  • The National Disability Insurance Agency

  • IT service providers assisting with secure data management

We will only disclose personal information when it is necessary and appropriate, and where possible we seek consent first.

5. Website Data and Cookies

When you visit our website, we may automatically collect certain information such as:

 

  • IP address

  • Browser type

  • Pages visited

  • Time and date of visits

This information helps us understand website usage and improve our services. Our website may also use cookies to enhance user experience.

Users can adjust browser settings to refuse cookies if they prefer.

6. Storage and Security of Personal Information

Greater Health Disability Services takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We protect personal information through:

 

  • Secure electronic record systems

  • Password-protected systems and restricted staff access

  • Staff confidentiality obligations

  • Secure storage of physical records

  • Privacy and data protection procedures

When personal information is no longer required, we take steps to securely destroy or de-identify it in accordance with legal requirements.

7. Access and Correction of Personal Information

Individuals have the right to request access to the personal information we hold about them. You may also request corrections if you believe the information is inaccurate, incomplete or out of date. Requests for access or correction can be made by contacting us using the details provided below.

8. Complaints About Privacy

If you believe your privacy has been breached, you can lodge a complaint with Greater Health Disability Services. We will investigate complaints and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner, which oversees privacy regulation under the Privacy Act 1988 (Australia).

9. Changes to This Privacy Policy

Greater Health Disability Services may update this Privacy Policy from time to time to reflect changes in laws, regulations or operational practices. The most current version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we manage personal information, please contact:

Greater Health Disability Services
Email: info@ghds.com.au
Phone: 0414 344 615

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