Complaints and Feedback Policy

Greater Health Disability Services values feedback and is committed to resolving complaints in a fair, transparent and timely manner.

Providing Feedback

Participants, families, carers and staff are encouraged to provide feedback about our services at any time. Feedback helps us improve the quality of supports we provide. Feedback can be provided through:

 

  • Speaking with a staff member or supervisor

  • Contacting our office via phone or email

  • Submitting feedback through our website

Making a Complaint

If you are unhappy with any aspect of our service, you have the right to make a complaint. Complaints will be taken seriously and handled respectfully and confidentially. If you have a complaint or would like to provide feedback, you can contact us through any of the following methods:

  • Email: bettyjohnson@ghds.com.au
  • Phone: 0414 344 615 to discuss your concerns
  • In Writing: Written feedback or complaints can be submitted via email or through our website complaints form below.

The complaint process generally includes:

  1. Acknowledging the complaint

  2. Reviewing the issue and gathering information

  3. Working with the person making the complaint to find a resolution

  4. Providing a response within a reasonable timeframe

All complaints will be taken seriously and handled in a fair, respectful, and timely manner. We will acknowledge your complaint promptly and work with you to resolve the issue as quickly as possible. You will not be disadvantaged or treated differently for making a complaint.

If required, you may have a support person, advocate, or representative assist you in making a complaint.

 

If a complaint cannot be resolved internally, it may be referred to the NDIS Quality and Safeguards Commission.

 

If you prefer to raise your concern externally, you may also contact the National Disability Insurance Scheme (NDIS):

Feedback Form

Complaint Form

Please describe the complaint here.
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